Quality Control: United States Edition - Tapa dura

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Dale H. Besterfield, Ph.D., P.E., performs training for SPC, DOE, and TQM.  He operates his own consulting firm, Besterfield & Associates, and works with public and private organizations.  Fortune 500 companies, universities, and small businesses have used his services.  He has conducted public seminars on SPC/SQC, TQM, and DOE in cooperation with the Atermican Management Association and a number of universities.  In addition, he was an examiner for the Malcolm Baldrige National Quailty Award.

After leaving Washington University and spening two years in the army, Dr. Besterfield work for Union-Camp Paper Corporation in Trenton, NJ, as an industrial engineer, quality engineer, and first-line supervisor.  In 1962, he was employed by the College of Engineering, Southern Illinois University, Taipei, Taiwan.  He organized and participated in a six-day seminar on quality assurance at Damascus, Syria, for the Arab world in 1994.

Dr. Besterfield is now an emeritus professor in the College of Engineering at Souther Illinois University at Carbondale, where he developed and directed the graduate program in manufacturing systems, a program with a strong quality focus.  A recognized authority in quality control, he has authored over 22 publications.  Dr. Besterfield is also a registered professional engineer in Missouri and California, a certified manufacturing engieer, and a member of ASQ, NAIT, and SME.  He is a fellow of ASQ and received their E. L. Grant Award for outstanding achievement.

He has been blessed with 3 children and 6 grandchildren. One son and one daughter have followed in his footsteps and are engineering professors  His oldest daughter is a CPA with a law degree. 

De la contraportada

Quality Control, Eighth Edition takes a practical approach to providing a fundamental yet comprehensive coverage of statistical quality control concepts. This text presents readers with a sufficient amount of theory to ensure a sound understanding of the basic principles of quality control. Probability and statistical techniques are presented through the use of simple mathematics, as well as with tables and charts.

This text is designed to be used in an introductory course in the quality field. It provides the prerequisite foundation necessary for an advanced course in experimental design.

Key features of this edition:

• Objectives in each chapter
• Statistical information added to six sigma
• New information on sample size and confidence limits
• A new section on test design with footnotes directing the reader to advanced material
• Numerous figures and tables to help clarify and reinforce concepts presented
• A CD-ROM of Excel spreadsheet files for use in solving many chapter problems