Service Management: An Integrated Approach to Supply Chain Management and Operations

3,75 valoración promedio
( 4 valoraciones por GoodReads )
 
9780133088779: Service Management: An Integrated Approach to Supply Chain Management and Operations
From the Publisher:

Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: * Service SCM methods and approaches * Focusing on customers and their service purchase behavior * Service productivity * Managing public and private nonprofit service organizations * Vehicle routing and scheduling * Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management

About the Author:

Cengiz Haksever is a Professor of Management Sciences at the College of Business Administration of Rider University. He received his B.S. and M.S. degrees in Industrial Engineering from Middle East Technical University in Ankara, Turkey, his M.B.A. from Texas A & M University in College Station, Texas, and his Ph.D. in Operations Research from the University of Texas in Austin. His research interests include service management, supply chain management, operations research, operations management, quality and continuous improvement, and data envelopment analysis. Dr. Haksever's work appeared in European Journal of Operational Research, Journal of the Operational Research Society, Computers & Operations Research, Computers & Industrial Engineering, Journal of Construction Engineering and Management, International Journal of Production Economics, Journal of Small Business Strategy, Journal of Business Ethics, Education Economics, International Journal of Production Economics, International Journal of Information and Management Sciences, and Business Horizons. He has taught courses in operations management, supply chain management, service operations management, management science, quality assurance, statistics, and regression in undergraduate and M.B.A. programs. He served as examiner and senior examiner for the New Jersey Governor's Award for Performance Excellence. During the 1993-1994 academic year, he was a Fulbright Senior Lecturer at Marmara University in Istanbul, Turkey. At Rider University, he was awarded the Jessie H. Harper Professorship for the academic year of 2000-2001. Dr. Haksever served on the Editorial Advisory Board of Computers & Operations Research and was a guest editor of a special issue of the journal Data Envelopment Analysis. Barry Render is Professor Emeritus, the Charles Harwood Professor of Operations Management, Crummer Graduate School of Business, Rollins College, Winter Park, Florida. He received his B.S. in Mathematics and Physics at Roosevelt University and his M.S. in Operations Research and Ph.D. in Quantitative Analysis at the University of Cincinnati. He previously taught at George Washington University, University of New Orleans, Boston University, and George Mason University, where he held the Mason Foundation Professorship in Decision Sciences and was Chair of the Decision Sciences Department. Dr. Render has also worked in the aerospace industry for General Electric, McDonnell Douglas, and NASA. Professor Render has coauthored 10 textbooks for Prentice Hall, including Managerial Decision Modeling with Spreadsheets, Quantitative Analysis for Management, Service Management, Introduction to Management Science, and Cases and Readings in Management Science. Quantitative Analysis for Management, now in its eleventh edition, is a leading text in that discipline in the United States and globally. Dr. Render's more than 100 articles on a variety of management topics have appeared in Decision Sciences, Production and Operations Management, Interfaces, Information and Management, Journal of Management Information Systems, Socio-Economic Planning Sciences, IIE Solutions, and Operations Management Review, among others. Dr. Render has been honored as an AACSB Fellow and was twice named a Senior Fulbright Scholar. He was Vice President of the Decision Science Institute Southeast Region and served as Software Review Editor for Decision Line for six years and as Editor of The New York Times Operations Management special issues for five years. From 1984 to 1993, Dr. Render was President of Management Service Associates of Virginia, Inc., whose technology clients included the FBI, the U.S. Navy, Fairfax County, Virginia, and C&P Telephone. He is currently Consulting Editor to Financial Times Press. Dr. Render has taught operations management courses in Rollins College's M.B.A. and Executive M.B.A. programs. He has received that school's Welsh Award as leading professor and was selected by Roosevelt University as the 1996 recipient of the St. Claire Drake Award for Outstanding Scholarship. In 2005, Dr. Render received the Rollins College M.B.A. Student Award for Best Overall Course and in 2009 was named Professor of the Year by full-time M.B.A. students.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Haksever, Cengiz; Render, Barry
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Cantidad: 1
Librería
LVeritas
(Newton, MA, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Gift Quality Book in Excellent Condition. Nº de ref. de la librería 36S9FP00117E

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 58,35
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 0,94
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Haksever, Cengiz; Render, Barry
Editorial: FT Press (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
Book Deals
(Lewiston, NY, Estados Unidos de America)
Valoración
[?]

Descripción FT Press, 2013. Estado de conservación: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization This reference thoroughly covers today's most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Nº de ref. de la librería ABE_book_new_0133088774

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 70,07
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Haksever, Cengiz; Render, Barry
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Cantidad: 5
Librería
GreatBookPrices
(Columbia, MD, Estados Unidos de America)
Valoración
[?]

Descripción Estado de conservación: New. Nº de ref. de la librería 19002426-n

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 67,77
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,48
A Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Haksever, Cengiz; Render, Barry
Editorial: Prentice Hall
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Cantidad: > 20
Librería
INDOO
(Avenel, NJ, Estados Unidos de America)
Valoración
[?]

Descripción Prentice Hall. Estado de conservación: New. Brand New. Nº de ref. de la librería 0133088774

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 71,77
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,28
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Haksever, Cengiz; Render, Barry
Editorial: FT Press (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
Valoración
[?]

Descripción FT Press, 2013. Hardcover. Estado de conservación: New. book. Nº de ref. de la librería 0133088774

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 84,62
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Haksever, Cengiz; Render, Barry
Editorial: Pearson Education (US), United States (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2013. Hardback. Estado de conservación: New. 234 x 183 mm. Language: English . Brand New Book. Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today s most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: * Service SCM methods and approaches * Focusing on customers and their service purchase behavior * Service productivity * Managing public and private nonprofit service organizations * Vehicle routing and scheduling * Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management. Nº de ref. de la librería AAC9780133088779

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 85,04
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Haksever, Cengiz; Render, Barry
Editorial: Pearson Education (US), United States (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción Pearson Education (US), United States, 2013. Hardback. Estado de conservación: New. 234 x 183 mm. Language: English . Brand New Book. Tie customer-driven strategies to service operations and process management, and sharpen your focus on creating customer value throughout your entire service organization! This comprehensive, multidisciplinary reference thoroughly covers today s most effective theories and methods for managing service organizations, drawing on innovative insights from economics, consumer behavior, marketing, strategy, and operations management. Leading experts Cengiz Haksever and Barry Render provide crucial insights into emerging service operation and supply chain topics, reinforcing key points with up-to-date case studies. Service Management contains a valuable chapter-length introduction to linear and goal programming and its services applications; and also addresses many other topics ignored by competitive texts, such as: * Service SCM methods and approaches * Focusing on customers and their service purchase behavior * Service productivity * Managing public and private nonprofit service organizations * Vehicle routing and scheduling * Ethical challenges to SCM Service Management will be an invaluable resource for senior and mid-level managers throughout any service organization, and for students and faculty in any graduate or upper-level undergraduate program in service management, service operations management, or operations management. Nº de ref. de la librería AAC9780133088779

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 85,27
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Haksever, Cengiz; Render, Barry
Editorial: FT Press
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
Movie Mars
(Indian Trail, NC, Estados Unidos de America)
Valoración
[?]

Descripción FT Press. Hardcover. Estado de conservación: New. 0133088774 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. Nº de ref. de la librería 16250079

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 91,30
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,74
A Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Haksever, Cengiz; Render, Barry
Editorial: FT Press (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 3
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción FT Press, 2013. Hardcover. Estado de conservación: New. Nº de ref. de la librería P110133088774

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 93,52
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,81
A Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Haksever, Cengiz; Render, Barry
Editorial: Ft Pr (2013)
ISBN 10: 0133088774 ISBN 13: 9780133088779
Nuevos Tapa dura Cantidad: 1
Librería
Revaluation Books
(Exeter, Reino Unido)
Valoración
[?]

Descripción Ft Pr, 2013. Hardcover. Estado de conservación: Brand New. 1st edition. 512 pages. 9.42x7.32x1.20 inches. In Stock. Nº de ref. de la librería zr0133088774

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 92,49
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 6,94
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda