Artículos relacionados a Do the Right Thing: How Dedicated Employees Create...
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback) - Tapa blanda
Sinopsis
People matter most. Everyone knows that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. No wonder so many fail and how others focused on doing the right thing can remain profitable and growth-oriented for decades. James Parker shows why "doing the right thing" isn't just naïve "feel-goodism": it's the most powerful rule for business success. Parker's stories won't just convince readers: they'll move them. He tells how, after 9/11, Southwest made three pivotal decisions: no layoffs, no pay cuts, and "no-penalty, no-questions-asked refunds" for any customer wanting them. The result: Southwest's revenue passenger miles for 4Q01 dropped by only 0.5%, and its market cap soon exceeded all its major competitors combined. These pivotal decisions grew naturally from its culture of mutual respect and trust: Parker reveals how that culture developed, offering deeply personal insights into the principles that can make any team, organization or company strong. Discover how great leaders are found at every level, "hire for attitude and train for skills," achieve unparalleled teamwork, and actually make work fun. Powerful and inspirational, Do the Right Thing proves that if one wants to build a great business, people really do matter most.
"Sinopsis" puede pertenecer a otra edición de este libro.
Acerca del autor
James F. Parker served as CEO and vice chairman of the board of Southwest Airlines from June 2001 through July 2004, three of the airline industry’s most challenging years. During Parker’s tenure as CEO, Southwest Airlines was named one of America’s three most admired companies, one of America’s 100 best corporate citizens, one of the world’s most socially responsible companies, and worldwide airline of the year. Parker’s proudest accomplishment, however, comes from the fact that Southwest was the only major airline to protect the jobs of all its employees, while also remaining profitable after 9/11. He is a member of the MIT Leadership Center Advisory Council at the MIT Sloan School of Management. A lawyer by trade, he spent fifteen years as General Counsel of Southwest Airlines before being selected to lead the company. He is currently a member of the board of directors of Texas Roadhouse, Inc.
"Sobre este título" puede pertenecer a otra edición de este libro.
Comprar nuevo
Ver este artículo
EUR 28,59
EUR 3,62 gastos de envío en Estados Unidos de America
Destinos, gastos y plazos de envío
Resultados de la búsqueda para Do the Right Thing: How Dedicated Employees Create...
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
Librería: Orion Tech, Kingwood, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Good. Nº de ref. del artículo: 0132763575-3-32809457
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00053917657
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
Librería: Keeps Books, Wilmington, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. Unmarked, spine uncreased, gently used. Cover has light wear. Pages clean & bright, binding tight. A few pages are corner creased. Ships Next Business Day. Nº de ref. del artículo: 240312045
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (Paperback)
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.85. Nº de ref. del artículo: G0132763575I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (Paperback)
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.85. Nº de ref. del artículo: G0132763575I4N00
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (Paperback)
Publicado por
FT Press, 2007
ISBN 10: 0132763575
ISBN 13: 9780132763578
Antiguo o usado
Trade paperback
Librería: 2Vbooks, Derwood, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Trade paperback. Condición: Fine. Trade paperback (US). Glued binding. 263 p. Audience: General/trade. No previous owner's name. Clean, tight pages. No bent corners. SC 265. Nº de ref. del artículo: Alibris.0043795
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
Publicado por
FT Press, 2007
ISBN 10: 0132763575
ISBN 13: 9780132763578
Antiguo o usado
paperback
Original o primera edición
Librería: Textbooks_Source, Columbia, MO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Good. 1st Edition. Ships in a BOX from Central Missouri! May not include working access code. Will not include dust jacket. Has used sticker(s) and some writing or highlighting. UPS shipping for most packages, (Priority Mail for AK/HI/APO/PO Boxes). Nº de ref. del artículo: 001083473U
Cantidad disponible: 4 disponibles
Imagen del vendedor
Do the Right Thing : How Dedicated Employees Create Loyal Customers and Large Profits
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Nº de ref. del artículo: 12220039-5
Cantidad disponible: 1 disponibles
Imagen de archivo
Do the Right Thing: How Dedicated Employees Create Loyal Customers and Large Profits (paperback)
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: new. New Copy. Customer Service Guaranteed. Nº de ref. del artículo: 12G9_5_0132763575
Cantidad disponible: 1 disponibles
Imagen del vendedor
Do the Right Thing : How Dedicated Employees Create Loyal Customers and Large Profits
Librería: GreatBookPricesUK, Woodford Green, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. Nº de ref. del artículo: 12220039-5
Gastos de envío:
EUR 17,20
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío
Cantidad disponible: 1 disponibles