Sinopsis
For courses in Automotive Service Management.
Unique in approach, this book provides a broad range of coverage―going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today’s service managers―including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
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Reseña del editor
For courses in Automotive Service Management. Unique in approach, this book provides a broad range of coverage-going from foundational principles for beginners to case studies and practical tips for veterans. It addresses 30 different topics that are essential skills for today's service managers-including customer relations, legal issues, safety, marketing and merchandising. Written in a conversational tone, each topic combines a base of the underlying management theory with real-world examples and case studies to engage the learner in applying these principles. Chapters include brief quizzes, key terms and chapter objectives designed to help readers learn the skills required to effectively supervise in the automotive service industry.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Automotive Service Management: Principles into Practice
Publicado por
Pearson/Prentice Hall, Colombus, Ohio, 2008
ISBN 10: 0131998633
ISBN 13: 9780131998636
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Librería: Turn the Page, Albany, NY, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. 1st Edition. Automotive Service Management: Principles into Practice by Andrew A. Rezin. Published by Pearson Prentice Hall, 2009 ? First Edition / First Printing with full number line. Book Condition / Dust Jacket Condition: Book: Very Good; (pictorial hardcover). Glossy pictorial boards clean and well preserved. Binding tight and square. Light handling wear including faint surface rubbing and minimal bumping at spine ends. Corners remain sharp. The corner of this book must have gotten damp as a faint flood mark is visible on the endpapers and the lower corners of the text black have a faint ripple. There is also a very minimal amount of pink highlighting mostly in the first few chapters. Dust Jacket: None Issued. Issued as a durable pictorial hardcover without a dust jacket. (see photos) Automotive Service Management: Principles into Practice provides a comprehensive overview of running and managing an automotive service operation. Covering topics such as shop workflow, customer relations, financial management, and technician productivity, the book is widely used in vocational and technical education programs. Nº de ref. del artículo: 002059
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Automotive Service Management: Principles into Practice
Publicado por
Pearson College Div, 2008
ISBN 10: 0131998633
ISBN 13: 9780131998636
Antiguo o usado
Tapa dura
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. Nº de ref. del artículo: G0131998633I4N00
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Automotive Service Management: Principles into Practice
Publicado por
Pearson College Div, 2008
ISBN 10: 0131998633
ISBN 13: 9780131998636
Antiguo o usado
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Librería: MERS Goodwill, Saint Louis, MO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: acceptable. Used - Acceptable: All pages and the cover are intact, but shrink wrap, dust covers, or boxed set case may be missing. Pages may include limited notes, highlighting, or minor water damage but the text is readable. Pages may include limited notes and highlighting, but the text cannot be obscured or unreadable. Any access codes or passwords originally included with the book may be expired, used or no longer valid. Image is stock photo and cover art edition may be different than pictured. Nº de ref. del artículo: MERV.0131998633.A
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Automotive Service Management: Principles into Practice
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: new. New Copy. Customer Service Guaranteed. Nº de ref. del artículo: 14Q81_30_0131998633
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