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Sinopsis
A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.
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Reseña del editor
The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6).
"Sobre este título" puede pertenecer a otra edición de este libro.
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Service Operations Management : Strategy, Design and Delivery
Publicado por
Pearson Education, Limited, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. 1st Edition. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 12118191-6
Cantidad disponible: 1 disponibles
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Service Operations Management: Strategy, Design and Delivery
Librería: AwesomeBooks, Wallingford, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. Service Operations Management: Strategy, Design and Delivery This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780131499157
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Service Operations Management: Strategy, Design and Delivery
Librería: Bahamut Media, Reading, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780131499157
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Imagen de archivo
Service Operations Management : Strategy, Design and Delivery
Publicado por
Pearson Education, Limited, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
Antiguo o usado
Tapa blanda
Original o primera edición
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. 1st Edition. Ships from the UK. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 280914-20
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EUR 9,22
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Service Operations Management: Strategy, Design and Delivery
Publicado por
Prentice Hall Ptr, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
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Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. Nº de ref. del artículo: 9873081
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EUR 14,92
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Service Operations Management: Strategy, Design and Delivery
Publicado por
Prentice Hall Ptr, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Book contains pencil markings. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. Nº de ref. del artículo: 9873080
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EUR 14,92
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Imagen de archivo
Service Operations Management: Strategy, Design and Delivery
Publicado por
Prentice Hall, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780131499157. Nº de ref. del artículo: 9157691
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EUR 14,92
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Service Operations Management : Strategy, Design and Delivery
Publicado por
Prentice Hall PTR, Paramus, NJ, U.S.A., 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
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Paperback
Librería: Victoria Bookshop, BERE ALSTON, DEVON, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good+. 8vo. slight waviness to top of pages. Book. Nº de ref. del artículo: 229
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Service Operations Management: Strategy, Design and Delivery
Publicado por
Pearson Education Ltd, 1997
ISBN 10: 0131499157
ISBN 13: 9780131499157
Antiguo o usado
Soft cover
Original o primera edición
Librería: Books & Bobs, Deeside, FLINT, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Soft cover. Condición: Very Good. 1st Edition. Some highlighting to text, but pages are bright and binding is tight. No inscriptions. No creasing to spine. 352pp. (17.5x23.5cm). Please contact us for any more information. Nº de ref. del artículo: 5789
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