Book by Tourniaire Francoise
"Sinopsis" puede pertenecer a otra edición de este libro.
This book provides a roadmap for auditing current CRM systems while providing practical tools for conducting effective selection and implementation initiatives. The reader will gain an understanding of best practices for selecting and implementing systems so they can leverage their contributions to the projects they are involved in and suggest appropriate strategies for success.
FRANCOISE TOURNIAIRE owns FT Works, a consultancy that helps technology companies create and improve their support operations through targeted consulting, training, and coaching engagements. Prior to founding FT Works, she was VP of Worldwide Service for Scopus (now Siebel Systems), responsible for technical support, training, documentation, and operations worldwide. She has close to 20 years' experience in post-sales support and services, including stints at Sybase and Ingres. Tourniaire is lead author of The Art of Software Support (Prentice Hall).
"Sobre este título" puede pertenecer a otra edición de este libro.
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Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.7. Nº de ref. del artículo: G0131010174I3N00
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Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Paperback. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 1.7. Nº de ref. del artículo: G0131010174I2N00
Cantidad disponible: 1 disponibles