Sinopsis
Combining cases with introductory material, this text addresses management situations across a range of industries, with regard to service industries. It looks at service processes, performance, profitability and people. Demonstrations of the unique aspects of value-added services are given, showing how contemporary strategies differ from traditional approaches. This casebook offers a practical framework for handling the multiplicity of issues in implementing strategies for services.
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Reseña del editor
Combining cases with introductory material, this text addresses management situations across a range of industries, with regard to service industries. It looks at service processes, performance, profitability and people. Demonstrations of the unique aspects of value-added services are given, showing how contemporary strategies differ from traditional approaches. This casebook offers a practical framework for handling the multiplicity of issues in implementing strategies for services.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Competing through services: Strategy and implementation : cases and text (European casebook series in management)
Publicado por
Prentice-Hall, 1994
ISBN 10: 0130971308
ISBN 13: 9780130971302
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Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-C-087-03713
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Imagen de archivo
Competing Through Services. Strategy and Implementation. Cases and Text (European casebook series in management)
Publicado por
Prentice Hall, UK, 1994
ISBN 10: 0130971308
ISBN 13: 9780130971302
Antiguo o usado
Soft cover
Librería: SAVERY BOOKS, Brighton, East Sussex, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Soft cover. Condición: Very Good. PAPERBACK 1994. Flat covers. Flat spine. Clean & tight. No inscriptions. Flat pages. Dispatched ROYAL MAIL FIRST CLASS with TRACKING next working day or sooner securely boxed in cardboard. ref 200.3. Competing Through Services. Nº de ref. del artículo: 045931
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