Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press) - Tapa blanda

Harmon, Paul; Business Process Trends, Business Process

 
9780123741523: Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals (The MK/OMG Press)
Tapa blanda
ISBN 10: 0123741521 ISBN 13: 9780123741523
Editorial: Morgan Kaufmann Publishers In, 2007

Sinopsis

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. BUSINESS PROCESS MANAGEMENT (or BPM) is what they call these activities that companies perform in order to improve and adapt processes that will help improve the way they do business. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics.

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Acerca del autor

Paul Harmon is a cofounder and executive editor at Business Process Trends, an internationally popular website that provides a variety of free articles, columns, surveys and book reviews each month on trends, directions, and best practices in business process management. He is also a cofounder, chief methodologist, and principal consultant of BPTrends Associates, a professional services company providing executive education, training, and consulting services for organizations interested in understanding and implementing business process management. At the same time Mr. Harmon serves as a Senior Consultant for AI with Cutter Consortium.

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Editorial
Morgan Kaufmann Publishers In
Año de publicación
2007
Idioma
Inglés
ISBN 10 
0123741521
ISBN 13 
9780123741523
Encuadernación
Tapa blanda
Número de edición
2
Número de páginas
592
Contacto del fabricante
no disponible
Persona responsable
no disponible