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A study guide to service catalogue from the principles of ITIL V3 (APMG International Service Catalogue) - Tapa blanda
Sinopsis
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
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Reseña del editor
IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive IT services to underpin vital business, community and social functions. IT services have become mainstream and managing them to deliver value it the core message of ITIL V3, and the emphasis in ITIL V3 on service catalogue management is a direct result of the growing requirement for business and IT to work together sharing data, information and knowledge about demand for services, service capabilities and patterns of business activity. The Service Catalogue Management process is now a very important management field complete with its own terminology and vital concepts. This study guide outlines the concepts and principles underlying the service catalogue; discusses a project plan approach and reporting considerations; describes the value of a sound business case and the key relationships and touch points in the service catalogue management process.
Reseña del editor
"A Study Guide to Service Catalogue: From the Principles of ITIL[registered] V3" is endorsed by the official ITIL[registered] Accreditor, written by the Office of Government Commerce and one of the original Service Catalogue authors, is suitable for candidates taking the APMG Service Catalogue qualification as well as those who want a definitive reference to creating a Service Catalogue using ITIL guidance. This Study Guide uses terminology consistent with the ITIL Service Management Practices and the ITIL Glossary, acronyms and definitions. This publication draws on guidance from the five core ITIL books in the creation of a Service Catalogue, as documented in the ITIL core library. The structure of the book complements the structure of the exam syllabus and provides a comprehensive collection of ITIL guidance, organized and focused on Service Catalogue. Key features are: Introduction To Service Catalogue Concepts; Principles Related To Service Catalogue; Technology For Service Catalogue; A Project Plan Approach; Reporting Considerations; The Business Case; and, Key Relationships & Touch Points.
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