Sinopsis
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.
"Sinopsis" puede pertenecer a otra edición de este libro.
Reseña del editor
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice. Key Features: Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management experts Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style
Reseña del editor
An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of Secrets of Service Level Management (SLM) into practice. This publication illustrates how service level management interacts with the ITIL service lifecycle and includes real-life examples and experiences.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Secrets of Service Level Management: A Process Owner's Guide
Publicado por
The Stationery Office, 2013
ISBN 10: 0113313527
ISBN 13: 9780113313525
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Tapa blanda
Librería: WeBuyBooks, Rossendale, LANCS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind. Nº de ref. del artículo: wbs8396093296
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ITIL Secrets Of Service Level Management: A Process Owner*s Guide
Publicado por
The Stationery Office, 2013
ISBN 10: 0113313527
ISBN 13: 9780113313525
Antiguo o usado
paperback
Librería: Mispah books, Redhill, SURRE, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
paperback. Condición: Like New. LIKE NEW. SHIPS FROM MULTIPLE LOCATIONS. book. Nº de ref. del artículo: ERICA82901133135274
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Cantidad disponible: 1 disponibles