Artículos relacionados a Introduction to the ITIL V3 Service Lifecycle
Sinopsis
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Reseña del editor
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Introduction to the ITIL Service Lifecycle
Publicado por
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
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Introduction to the ITIL Service Lifecycle
Publicado por
The Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
Antiguo o usado
Paperback
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Introduction to the ITIL service lifecycle
Publicado por
Stationery Office, 2011
ISBN 10: 0113313098
ISBN 13: 9780113313099
Antiguo o usado
Paperback
Librería: Greener Books, London, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
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