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Sinopsis
The ITIL Service Operation stage of the ITIL v3 framework highlights best-practice for delivering IT to meet agreed service levels for both business users and customers. It includes the day-to-day management of technology needed to deliver and support services.
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Críticas
The revisions have streamlined the ST book and better integrated it into the other books in the service lifecycle. Diagrams are now better drawn and better described in corresponding text... On balance, I believe this revision will improve the overall readability of the ITIL library. Claudia Tropp, Technology Partners International, Inc. --Best Management Pratice
More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful. Barry Corless, Global Knowledge --Best Management Pratice
There is an extensive increase in synergy across chapters [in ITIL Service Transition] making it easier for the reader to locate like-for-like content across the process areas covered. The latest revisions also provide more practical application and align more closely to real-world experience than ever before; and yet they manage to maintain their flexibility in providing a standard framework which can be adopted and adapted by organizations large or small. A great improvement! Zoe Lambert, HP --Best Management Pratice
More readable, more useable. Many confusing aspects of Service Transition have been well and truly 'nailed'. The demystifying of the SKMS, CMS, CMDB maelstrom is particularly helpful. Barry Corless, Global Knowledge --Best Management Pratice
There is an extensive increase in synergy across chapters [in ITIL Service Transition] making it easier for the reader to locate like-for-like content across the process areas covered. The latest revisions also provide more practical application and align more closely to real-world experience than ever before; and yet they manage to maintain their flexibility in providing a standard framework which can be adopted and adapted by organizations large or small. A great improvement! Zoe Lambert, HP --Best Management Pratice
Reseña del editor
This publication provides updated best-practice advise on all aspects of managing the day-to-day operation of an organisation's IT services. It encompasses and supersedes the operational aspects of the ITIL Service Support and Service Delivery publications and covers most of the scope of ICT Infrastructure Management. it also incorporates operational aspects from the Planning to Implement, Application Management, Software Asset Management and Security Management publications.
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ITIL V3 Service Operation (Managing Professional)
Publicado por
TSO, The Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation : 2011
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Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation : 2011
Publicado por
Rowman & Littlefield Publishers, Incorporated, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
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ITIL Service Operation
Publicado por
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.08. Nº de ref. del artículo: G0113313071I3N00
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ITIL Service Operation
Publicado por
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Paperback
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ITIL Service Operation
Publicado por
Tso, the Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
Antiguo o usado
Paperback
Librería: ThriftBooks-Dallas, Dallas, TX, Estados Unidos de America
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Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 3.08. Nº de ref. del artículo: G0113313071I3N00
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Service operation (Best management practice)
Publicado por
Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation
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TSO THE STATIONERY OFFICE, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Condición: Gut. Zustand: Gut | Seiten: 384 | Sprache: Englisch | Produktart: Bücher. Nº de ref. del artículo: 10866751/3
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ITIL Service Operation (ITIL v3 Service Lifecycle)
Publicado por
TSO, The Stationery Office (edition Second edition), 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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ITIL Service Operation: 2011 (Best Management Practice)
Publicado por
The Stationery Office, 2011
ISBN 10: 0113313071
ISBN 13: 9780113313075
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Paperback. Condición: Very Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or limited writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_407966871
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