ITIL V3 Service Transition (Managing Professional) - Tapa blanda

AXELOS

 
9780113313068: ITIL V3 Service Transition (Managing Professional)
Tapa blanda
ISBN 10: 0113313063 ISBN 13: 9780113313068
Editorial: Stationery Office Books, 2011

Sinopsis

The ITIL Service Transition stage of the ITIL v3 framework offers guidance for IT professionals wishing to introduce new and changed services, ensuring that the value identified in the service strategy is maintained and controlling risks to smooth operations. The guidance describes best practices for managing service change, and helping departments and businesses to transition efficiently, from one state to another. The effect of change on operations, customers, users and the business are all considered in this critical stage of the ITIL lifecycle suite.

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Críticas

ITIL Service Operation 'has removed some of the previous ambiguity, and improved consistency, especially around roles and responsibilities, particularly technical management, IT operations and applications management. Chris Pierce, Metropolitan Police Service --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

The inclusion of proactive problem management and additional analysis techniques[in ITIL Service Operation are of great value. Horacio Gutiérrez Gutiérrez, PSS México --Best Management Pratice

Most of the inconsistencies made in the first edition are removed during the update of the ITIL V3 core books. This is a great improvement...' Frank Eggert, MATERNA GmbH --Best Management Pratice

Reseña del editor

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
Stationery Office Books
Año de publicación
2011
Idioma
Inglés
ISBN 10 
0113313063
ISBN 13 
9780113313068
Encuadernación
Tapa blanda
Número de páginas
358
Contacto del fabricante
no disponible
Persona responsable
no disponible