Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy)

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9780113312085: Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy)
Reseña del editor:

This guide, "Operational Support and Analysis ITIL V3 Intermediate Capability Handbook", provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. The key features include: authored and quality assured by itSMF UK; endorsed by the APM Group; and, follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Event Management; Incident Management; Request Fulfilment; Problem Management; Access Management; Service Desk; Technical Management; IT Operations Management; and, Applications Management.

Reseña del editor:

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes

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Office of Government Commerce
Editorial: The Stationery Office (2009)
ISBN 10: 0113312083 ISBN 13: 9780113312085
Nuevos Paperback Cantidad: 1
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Murray Media
(North Miami Beach, FL, Estados Unidos de America)
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Descripción The Stationery Office, 2009. Paperback. Estado de conservación: New. Nº de ref. de la librería P110113312083

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Office of Government Commerce
Editorial: The Stationery Office (2009)
ISBN 10: 0113312083 ISBN 13: 9780113312085
Nuevos Paperback Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
Valoración
[?]

Descripción The Stationery Office, 2009. Paperback. Estado de conservación: New. book. Nº de ref. de la librería 113312083

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