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Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy) - Tapa blanda
Sinopsis
This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes
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Reseña del editor
This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes
Reseña del editor
This guide, "Operational Support and Analysis ITIL V3 Intermediate Capability Handbook", provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. The key features include: authored and quality assured by itSMF UK; endorsed by the APM Group; and, follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Event Management; Incident Management; Request Fulfilment; Problem Management; Access Management; Service Desk; Technical Management; IT Operations Management; and, Applications Management.
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Operational support and analysis ITIL V3 intermediate capability handbook (Single Copy)
Publicado por
The Stationery Office, 2009
ISBN 10: 0113312083
ISBN 13: 9780113312085
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR006256213
Cantidad disponible: 1 disponibles