Operational Support and Analysis ITIL V3 Intermediate Capability Handbook - Tapa blanda

Stationery Office (Great Britain)

 
9780113312085: Operational Support and Analysis ITIL V3 Intermediate Capability Handbook
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ISBN 10: 0113312083 ISBN 13: 9780113312085
Editorial: Stationery Office Books, 2009

Sinopsis

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes

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Reseña del editor

This guide provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes

Reseña del editor

This guide, "Operational Support and Analysis ITIL V3 Intermediate Capability Handbook", provides a quick reference to the processes covered by the ITIL V3 Operational Support and Analysis syllabus. It is designed as a revision aid for students taking the ITIL Capability qualification for Operational Support and Analysis, and as a handy portable reference source for practitioners who work with these processes. The key features include: authored and quality assured by itSMF UK; endorsed by the APM Group; and, follows the ITIL Intermediate Capability Operational Support and Analysis Syllabus. It covers the following processes and functions and how they contribute to the Lifecycle: Event Management; Incident Management; Request Fulfilment; Problem Management; Access Management; Service Desk; Technical Management; IT Operations Management; and, Applications Management.

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Editorial
Stationery Office Books
Año de publicación
2009
Idioma
Inglés
ISBN 10 
0113312083
ISBN 13 
9780113312085
Encuadernación
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Número de páginas
137
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780113312092: Operational Support and Analysis ITIL V3 Intermediate Capability Handbook

Edición Destacada

ISBN 10:  0113312091 ISBN 13:  9780113312092
Editorial: Stationery Office Books, 2009
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