Key Element Guide - Tapa blanda

 
9780113311217: Key Element Guide

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The Service Transition Key Element Guide is a handy reference guide to the core Service Transition publication. It discusses ITIL and its evolution and the need for the Service Lifecycle approach. The title examines what is meant by best practice framework, how this relates to common practice, and about degrees of prescription and what compliance means. The main focus of the Key Element Guide is to provide an overview of the principles, objectives and key elements of Service Transition.

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