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Sinopsis
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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Reseña del editor
This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
Reseña del editor
This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.
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The official introduction to the ITIL service lifecycle
Publicado por
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Fine. Nº de ref. del artículo: GOR005386113
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The official introduction to the ITIL service lifecycle
Publicado por
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Antiguo o usado
Paperback
Librería: WorldofBooks, Goring-By-Sea, WS, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Nº de ref. del artículo: GOR001935916
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The official introduction to the ITIL service lifecycle
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Paperback. Condición: Very Good. The official introduction to the ITIL service lifecycle This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780113310616
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The official introduction to the ITIL service lifecycle
Librería: Bahamut Media, Reading, Reino Unido
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Paperback. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780113310616
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The Introduction to the Itil Service Lifecycle Book
Publicado por
Stationery Office Books (TSO), 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Paperback
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Paperback. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.55. Nº de ref. del artículo: G0113310617I4N00
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Itil Service Lifecycle
Publicado por
Stationery Office, The, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. New title. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: GRP101950578
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The Introduction to the ITIL Service Lifecycle Book
Publicado por
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
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Librería: The Book Spot, Sioux Falls, MN, Estados Unidos de America
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The Introduction to the ITIL Service Lifecycle Book
Publicado por
The Stationery Office, 2007
ISBN 10: 0113310617
ISBN 13: 9780113310616
Antiguo o usado
paperback
Librería: HPB-Diamond, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_428031094
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