Quality management for IT services (IT infrastructure library) - Tapa blanda

Johnson, Brian; CCTA - The Government Centre For Information Systems; Andrew, Martin

 
9780113305551: Quality management for IT services (IT infrastructure library)

Reseña del editor

Summarizes how an organization can plan and implement a quality management system for IT service management, with references to all other modules in the "IT Infrastructure Library". This module complements and enhances information provided in the CCTA Quality Management Library.

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