Service Support (CCTA): Part 15 (IT Infrastructure Library) - Tapa blanda

Central Computer & Telecommunications Agency

 
9780113300150: Service Support (CCTA): Part 15 (IT Infrastructure Library)

Sinopsis

Book by Central Computer and

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Reseña del editor

This work draws together the advice provided in the five core books by CCTA on service support. It covers: change management; configuration management; help desk management; problem management; software release and rollout; and an explanation of the links between the disciplines.

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