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Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone: 24 Lessons for Bringing Out the Best In Everyone (UK PROFESSIONAL BUSINESS Management / Business) - Tapa blanda

Kirschner, Rick; Brinkman, Rick

 
9780077116200: Dealing with Difficult People (UK Edition): 24 Lessons for Bringing Out the Best in Everyone: 24 Lessons for Bringing Out the Best In Everyone (UK PROFESSIONAL BUSINESS Management / Business)
Tapa blanda
ISBN 10: 0077116208 ISBN 13: 9780077116200
Editorial: McGraw Hill / Europe, Middle East & Africa, 2007

Sinopsis

Learn how to disarm problem people, find common ground, and turn conflict into cooperation In the last decade, technology has spawned a whole new breed of annoyances. From cell-phone chatters to email spammers to voice-mail hogs, life is now increasingly filled with even more difficult people. At best, such people make life stressful and unpleasant. At worst, they can keep you from achieving important goals. But it's fully within your power to bring out the best behavior in people who are at their worst. The proven, innovative approach in Dealing with Difficult People will help you to: Identify 10 bothersome behaviors and deal successfully with each of themUnderstand why people become difficultUse sophisticated techniques to neutralise whining, negativity, attacks, tantrums and moreCultivate the nine "take-charge" skills that prevent people from becoming difficultThere's no reason to let unpleasant people get in the way of your performance in the workplace or in your life. With the help of these effective approaches to understanding and circumventing disruptive and annoying behavior, you can overcome the obstacles posed by difficult people in every phase of your life.

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Acerca del autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Editorial
McGraw Hill / Europe, Middle East & Africa
Año de publicación
2007
Idioma
Inglés
ISBN 10 
0077116208
ISBN 13 
9780077116200
Encuadernación
Tapa blanda
Número de páginas
128
Contacto del fabricante
no disponible
Persona responsable
Messaggerie Libri
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