Sinopsis
What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.
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Reseña del editor
What does TQM in service really mean? This text focuses on customer orientation as the key to successful business operations. By drawing on work with leading companies world-wide, the authors describe current methods, including a model for customer-service development and service design. Key topics include leadership, quality improvement and assessment, complaint management and customer care. The practical nature of the text is enhanced by the inclusion of models for crisis management and examples from both private- and public-sector companies.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Quality of Service: Making It Really Work (Quality in Action)
Publicado por
McGraw-Hill, 1994
ISBN 10: 0077079493
ISBN 13: 9780077079499
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Librería: Phatpocket Limited, Waltham Abbey, HERTS, Reino Unido
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Condición: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions. Nº de ref. del artículo: Z1-V-014-02217
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Imagen de archivo
Quality of Service: Making It Really Work
Publicado por
McGraw-Hill, 1994
ISBN 10: 0077079493
ISBN 13: 9780077079499
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Tapa dura
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9780077079499. Nº de ref. del artículo: 9524203
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Quality of Service: Making it Really Work (McGraw-Hill Quality in Action)
Publicado por
McGraw-Hill Publishing Co., 1994
ISBN 10: 0077079493
ISBN 13: 9780077079499
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Librería: Ammareal, Morangis, Francia
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Bon. Ancien livre de bibliothèque avec équipements. Edition 1994. Ammareal reverse jusqu'à 15% du prix net de cet article à des organisations caritatives. ENGLISH DESCRIPTION Book Condition: Used, Good. Former library book. Edition 1994. Ammareal gives back up to 15% of this item's net price to charity organizations. Nº de ref. del artículo: G-466-601
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