Service Management: Operations, Strategy, Information Technology with Student CD - Tapa dura

Fitzsimmons, James

 
9780073122588: Service Management: Operations, Strategy, Information Technology with Student CD
Tapa dura
ISBN 10: 0073122580 ISBN 13: 9780073122588
Editorial: McGraw-Hill Education, 2005

Sinopsis

Balancing conceptual and applied coverage of all aspects of the management and operation of services, this book has maintained the position as market leader through four previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject and is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on service out-sourcing highlights the importance of supply chain issues with services. In addition, discussion on the balanced scorecard and Six Sigma gives students the latest, most wide-ranging techniques for ensuring quality and evaluating long-term strategy planning.Coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses offering widely varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

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Acerca del autor

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects. 

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Editorial
McGraw-Hill Education
Año de publicación
2005
Idioma
Inglés
ISBN 10 
0073122580
ISBN 13 
9780073122588
Encuadernación
Tapa dura
Número de edición
5
Contacto del fabricante
no disponible
Persona responsable
no disponible

Otras ediciones populares con el mismo título

9780071244404: Service Management: Operations, Strategy, Information Technology with Student CD

Edición Destacada

ISBN 10:  0071244409 ISBN 13:  9780071244404
Editorial: McGraw-Hill Education, 2005
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