Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System - Tapa blanda

Joseph A. Michelli PhD

 
9780071780452: Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

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9780071773546: Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System (BUSINESS BOOKS)

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ISBN 10:  0071773541 ISBN 13:  9780071773546
Editorial: McGraw Hill, 2011
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