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Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (BUSINESS BOOKS) - Tapa blanda

Glanz, Barbara

 
9780071484213: Care Packages for Your Customers: An Idea a Week to Enhance Customer Service (BUSINESS BOOKS)
Tapa blanda
ISBN 10: 0071484213 ISBN 13: 9780071484213
Editorial: McGraw-Hill Education, 2007

Sinopsis

CARE to build a customer-focused company!

Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includes

  • Self-assessments, brainstorming exercises, checklists, and worksheets
  • Real-life examples of how companies create enhanced customer experiences
  • Helpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performance
  • Time-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

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Acerca del autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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Editorial
McGraw-Hill Education
Año de publicación
2007
Idioma
Inglés
ISBN 10 
0071484213
ISBN 13 
9780071484213
Encuadernación
Tapa blanda
Número de páginas
224
Contacto del fabricante
no disponible
Persona responsable
no disponible