The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

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9780071458276: The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance
From the Publisher:

This book offers management lessons from the world's most profitable airline. 'As a former Southwest insider, I often wondered why other organizations couldn't duplicate the business model. Anyone who wants to understand how it works should read this book' - Libby Sartain, Senior VP of Human Resources, Yahoo. 'Professor Gittell has tackled one of the hottest and most important topics in business circles today - why some airlines continually fly high over the economic wreckage of the rest of the industry' - Thomas Winkelmann, VP - The Americas, Lufthansa German Airlines. 'Through extensive research, Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times' - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program."Fortune" magazine calls Southwest Airlines "the most successful airline in history." In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. "The Southwest Airlines Way" reveals the secret to Southwest's remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell's eight years of field research, this book explores Southwest's innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers.

About the Author:

Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.

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Gittell, Jody Hoffer
ISBN 10: 0071458271 ISBN 13: 9780071458276
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Gittell, Jody Hoffer
Editorial: McGraw-Hill Education - Europe, United States (2005)
ISBN 10: 0071458271 ISBN 13: 9780071458276
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Descripción McGraw-Hill Education - Europe, United States, 2005. Paperback. Estado de conservación: New. McGraw-Hill Pbk ed.. 226 x 152 mm. Language: English . Brand New Book. This book offers management lessons from the world s most profitable airline. As a former Southwest insider, I often wondered why other organizations couldn t duplicate the business model. Anyone who wants to understand how it works should read this book - Libby Sartain, Senior VP of Human Resources, Yahoo. Professor Gittell has tackled one of the hottest and most important topics in business circles today - why some airlines continually fly high over the economic wreckage of the rest of the industry - Thomas Winkelmann, VP - The Americas, Lufthansa German Airlines. Through extensive research, Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines positive employee relations and high performance through good and bad times - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program. Fortune magazine calls Southwest Airlines the most successful airline in history. In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest s remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell s eight years of field research, this book explores Southwest s innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers. Nº de ref. de la librería AA39780071458276

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Gittell, Jody Hoffer
Editorial: McGraw-Hill Education - Europe, United States (2005)
ISBN 10: 0071458271 ISBN 13: 9780071458276
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Descripción McGraw-Hill Education - Europe, United States, 2005. Paperback. Estado de conservación: New. McGraw-Hill Pbk ed.. 226 x 152 mm. Language: English . Brand New Book. This book offers management lessons from the world s most profitable airline. As a former Southwest insider, I often wondered why other organizations couldn t duplicate the business model. Anyone who wants to understand how it works should read this book - Libby Sartain, Senior VP of Human Resources, Yahoo. Professor Gittell has tackled one of the hottest and most important topics in business circles today - why some airlines continually fly high over the economic wreckage of the rest of the industry - Thomas Winkelmann, VP - The Americas, Lufthansa German Airlines. Through extensive research, Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines positive employee relations and high performance through good and bad times - Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program. Fortune magazine calls Southwest Airlines the most successful airline in history. In an industry that regularly loses billions of dollars, Southwest has had 31 consecutive years of profitability. The Southwest Airlines Way reveals the secret to Southwest s remarkable success - high performance relationships - and it creates enormous competitive advantage in motivation, teamwork, and coordination among Southwest employees. Based on Professor Jody Hoffer Gittell s eight years of field research, this book explores Southwest s innovative policies, strategies, and techniques, showing how these methods can be implemented in any organization, and explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; use conflicts to build relationships; and, encourage mutual respect among employees, managers, unions, and suppliers. Nº de ref. de la librería AA39780071458276

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Descripción McGraw-Hill Education - Europe, 2005. Estado de conservación: New. 2005. 1st Edition. Paperback. Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships. Num Pages: 320 pages, Illustrations. BIC Classification: KJ. Category: (P) Professional & Vocational. Dimension: 227 x 152 x 21. Weight in Grams: 456. . . . . . . Nº de ref. de la librería V9780071458276

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Descripción 2005. Paperback. Estado de conservación: New. 1st. 160mm x 23mm x 233mm. Paperback. "If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry.""?Gerard Arpey, CEO, American.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 320 pages. 0.458. Nº de ref. de la librería 9780071458276

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