What is Six Sigma Process Management?

3,25 valoración promedio
( 8 valoraciones por Goodreads )
 
9780071453417: What is Six Sigma Process Management?

Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business.

The book also offers:

  • Insights on process management, including identifying critical customer process metrics
  • Guidelines to improve customer satisfaction by identifying customer-seen failures
  • Ways to enhance overall business improvement strategy
  • Insights on how future SSPM developments can address modern business challenges

"Sinopsis" puede pertenecer a otra edición de este libro.

From the Back Cover:

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

  • Hone process management throughout your entire organization
  • Dramatically improve customer retention and satisfaction
  • Enhance your overall business improvement strategy
  • Successfully manage your end-to-end processes on an ongoing basis
  • Establish a portfolio of the best improvement efforts in your business
Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.

About the Author:

Rowland Hayler is the Director of International Operations for Pivotal Resources Inc., a global Lean and Six Sigma consulting and training company. He has worked with a diverse range of clients around the world on organizational improvement.

Michael Nichols is the Director of Six Sigma Design and a Senior Master Black Belt within the Global Reengineering/Six Sigma group of American Express. He is also the principal associate of Nichols Quality Associates.

For any additional information on Six Sigma Process Management, the authors can be contacted at info@sspm-ideas.com.

"Sobre este título" puede pertenecer a otra edición de este libro.

Los mejores resultados en AbeBooks

1.

Hayler, Rowland
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Cantidad: > 20
Librería
Pbshop
(Wood Dale, IL, Estados Unidos de America)
Valoración
[?]

Descripción 2005. PAP. Estado de conservación: New. New Book.Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 9,76
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

2.

Rowland Hayler, Michael Nichols, Peter Pande
Editorial: McGraw-Hill Education - Europe, United States (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: 10
Librería
The Book Depository US
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2005. Paperback. Estado de conservación: New. Language: English . Brand New Book. This book provides a quick, easy-to-understand introduction to making Six Sigma Process Management work for you. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges.You ll see how to: hone process management throughout your entire organization; dramatically improve customer retention and satisfaction; enhance your overall business improvement strategy; successfully manage your end-to-end processes on an ongoing basis; and, establish a portfolio of the best improvement efforts in your business.Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance. Nº de ref. de la librería AAC9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,27
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

3.

Rowland Hayler, Michael Nichols, Peter Pande
Editorial: McGraw-Hill Education - Europe, United States (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: 10
Librería
The Book Depository
(London, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education - Europe, United States, 2005. Paperback. Estado de conservación: New. Language: English . Brand New Book. This book provides a quick, easy-to-understand introduction to making Six Sigma Process Management work for you. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges.You ll see how to: hone process management throughout your entire organization; dramatically improve customer retention and satisfaction; enhance your overall business improvement strategy; successfully manage your end-to-end processes on an ongoing basis; and, establish a portfolio of the best improvement efforts in your business.Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance. Nº de ref. de la librería AAC9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,05
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

4.

Hayler, Rowland
Editorial: McGraw-Hill Education (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: 14
Librería
Murray Media
(North Miami Beach, FL, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2005. Paperback. Estado de conservación: New. Nº de ref. de la librería 0071453415

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,21
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 2,56
A Estados Unidos de America
Destinos, gastos y plazos de envío

5.

Hayler, Rowland
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: > 20
Librería
BargainBookStores
(Grand Rapids, MI, Estados Unidos de America)
Valoración
[?]

Descripción Paperback. Estado de conservación: New. Nº de ref. de la librería 1707090

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 11,53
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

6.

Hayler, Rowland; Nichols, Michael
Editorial: McGraw-Hill Education
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos PAPERBACK Cantidad: 3
Librería
Lakeside Books
(Benton Harbor, MI, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education. PAPERBACK. Estado de conservación: New. 0071453415 BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!|0.5. Nº de ref. de la librería OTF-Y-9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 12,45
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,42
A Estados Unidos de America
Destinos, gastos y plazos de envío

7.

Rowland Hayler
Editorial: McGraw-Hill
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: 20
Librería
BuySomeBooks
(Las Vegas, NV, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill. Paperback. Estado de conservación: New. Paperback. 98 pages. Dimensions: 8.9in. x 6.0in. x 0.6in.Two leading experts reveal the key concepts and techniques behind Six Sigma Process Management Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers expectations. What Is Six Sigma Process Management explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall business improvement strategy Insights on how future SSPM developments can address modern business challenges This item ships from multiple locations. Your book may arrive from Roseburg,OR, La Vergne,TN. Paperback. Nº de ref. de la librería 9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 13,20
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,39
A Estados Unidos de America
Destinos, gastos y plazos de envío

8.

Rowland Hayler, Michael Nichols
Editorial: McGraw-Hill Education 2005-07-01, New York |London (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos paperback Cantidad: > 20
Librería
Blackwell's
(Oxford, OX, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education 2005-07-01, New York |London, 2005. paperback. Estado de conservación: New. Nº de ref. de la librería 9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 14,32
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 3,34
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

9.

Hayler, Rowland
Editorial: McGraw-Hill Education (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Cantidad: > 20
Librería
Books2Anywhere
(Fairford, GLOS, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education, 2005. PAP. Estado de conservación: New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. Nº de ref. de la librería IB-9780071453417

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 10,84
Convertir moneda

Añadir al carrito

Gastos de envío: EUR 10,03
De Reino Unido a Estados Unidos de America
Destinos, gastos y plazos de envío

10.

Rowland Hayler; Michael Nichols
Editorial: McGraw-Hill Education (2005)
ISBN 10: 0071453415 ISBN 13: 9780071453417
Nuevos Paperback Cantidad: 1
Librería
Irish Booksellers
(Rumford, ME, Estados Unidos de America)
Valoración
[?]

Descripción McGraw-Hill Education, 2005. Paperback. Estado de conservación: New. book. Nº de ref. de la librería 0071453415

Más información sobre esta librería | Hacer una pregunta a la librería

Comprar nuevo
EUR 21,94
Convertir moneda

Añadir al carrito

Gastos de envío: GRATIS
A Estados Unidos de America
Destinos, gastos y plazos de envío

Existen otras copia(s) de este libro

Ver todos los resultados de su búsqueda