What is Six Sigma Process Management? (BUSINESS BOOKS) - Tapa blanda

Hayler, Rowland

 
9780071453417: What is Six Sigma Process Management? (BUSINESS BOOKS)
Tapa blanda
ISBN 10: 0071453415 ISBN 13: 9780071453417
Editorial: McGrawHill Education, 2005

Sinopsis

This book provides a quick, easy-to-understand introduction to making Six Sigma Process Management work for you. Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. "What Is Six Sigma Process Management?" demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders. Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provoking insights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges.You'll see how to: hone process management throughout your entire organization; dramatically improve customer retention and satisfaction; enhance your overall business improvement strategy; successfully manage your end-to-end processes on an ongoing basis; and, establish a portfolio of the best improvement efforts in your business. Complete with an inside look at future SSPM developments, "What Is Six Sigma Process Management?" is your one-stop guide to improved process maturity and operational performance.

"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

De la contraportada

A quick, easy-to-understand introduction

to making Six Sigma Process Management work for you

Six Sigma Process Management (SSPM) is a structured set of tools and techniques designed to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? demystifies the methodology, providing a concise, step-by-step description of its key concepts and helping you determine which improvement efforts will most positively impact your customers, employees, and shareholders.

Top Six Sigma practitioners Rowland Hayler and Michael Nichols present new, thought provokinginsights and perspectives on process management, revealing how to successfully implement an SSPM approach to address your specific business challenges. You'll see how to:

  • Hone process management throughout your entire organization
  • Dramatically improve customer retention and satisfaction
  • Enhance your overall business improvement strategy
  • Successfully manage your end-to-end processes on an ongoing basis
  • Establish a portfolio of the best improvement efforts in your business
Complete with an inside look at future SSPM developments, What Is Six Sigma Process Management? is your one-stop guide to improved process maturity and operational performance.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McGrawHill Education
Año de publicación
2005
Idioma
Inglés
ISBN 10 
0071453415
ISBN 13 
9780071453417
Encuadernación
Tapa blanda
Número de páginas
128
Contacto del fabricante
no disponible
Persona responsable
no disponible