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Sinopsis
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Reseña del editor
Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM’s initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.
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Service Management : Operations, Strategy, Information Technology
Publicado por
McGraw-Hill Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Better World Books Ltd, Dunfermline, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. 6th. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP74408535
Cantidad disponible: 1 disponibles
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Service Management: Operations, Strategy, Information Technology W/Student Cd
Publicado por
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Nº de ref. del artículo: 9157701
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Management: Operations, Strategy, Information Technology
Publicado por
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1250grams, ISBN:9780071263467. Nº de ref. del artículo: 8597728
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Management: Operations, Strategy, Information Technology
Publicado por
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Nº de ref. del artículo: 9157699
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Management: Operations, Strategy, Information Technology W/Student Cd
Publicado por
Mcgraw-Hill Higher Education, 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Anybook.com, Lincoln, Reino Unido
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,1200grams, ISBN:9780071263467. Nº de ref. del artículo: 9157700
Cantidad disponible: 1 disponibles
Imagen de archivo
Service Management: Operations, Strategy, Information Technology
Publicado por
McGraw-Hill, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: PAPER CAVALIER UK, London, Reino Unido
Calificación del vendedor: 4 de 5 estrellas
Condición: good. A good reading copy. May contain markings or be a withdrawn library copy. Nº de ref. del artículo: 9780071263467-4
Cantidad disponible: 1 disponibles
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Service Management : Operations, Strategy, Information Technology
Publicado por
Mcgraw-Hill Publ.Comp., 2008
ISBN 10: 0071263462
ISBN 13: 9780071263467
Antiguo o usado
Tapa blanda
Librería: Buchpark, Trebbin, Alemania
Calificación del vendedor: 5 de 5 estrellas
Condición: Gut. Zustand: Gut | Sprache: Englisch | Produktart: Bücher. Nº de ref. del artículo: 4018525/203
Cantidad disponible: 1 disponibles
Edición internacional
SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Publicado por
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
Nuevo
Tapa blanda
Librería: Romtrade Corp., STERLING HEIGHTS, MI, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Brand New. Soft Cover International Edition. Different ISBN and Cover Image. Priced lower than the standard editions which is usually intended to make them more affordable for students abroad. The core content of the book is generally the same as the standard edition. The country selling restrictions may be printed on the book but is no problem for the self-use. This Item maybe shipped from US or any other country as we have multiple locations worldwide. Nº de ref. del artículo: ABNR-66494
Cantidad disponible: 2 disponibles
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SERVICE MANAGEMENT 6ED W/CD (IE) (PB 2008)
Publicado por
McGraw-Hill Higher Education, 2007
ISBN 10: 0071263462
ISBN 13: 9780071263467
Nuevo
Tapa blanda
Librería: SMASS Sellers, IRVING, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Brand New, Softcover edition. This item may ship from the US or our Overseas warehouse depending on your location and stock availability. Nº de ref. del artículo: ASNT3-66494
Cantidad disponible: 2 disponibles
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Service Management: Operations, Strategy, Information Technology
Librería: ALLBOOKS1, Direk, SA, Australia
Calificación del vendedor: 5 de 5 estrellas
Brand new book. Fast ship. Please provide full street address as we are not able to ship to P O box address. Nº de ref. del artículo: SHUB359119
Cantidad disponible: 1 disponibles