Operations Management for Competitive Advantage (McGraw-Hill/Irwin Series on Operations & Decision Sciences S.) - Tapa blanda

The text provides a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. The authors cover contemporary and important issues facing OM managers such as ERP, supply chain management, e-commerce and process analysis and provides tools and techniques to effectively manage operations.