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Managing Services: Improving Services Through Operations Management - Tapa blanda

Denton, D. Keith

 
9780071125857: Managing Services: Improving Services Through Operations Management
Tapa blanda
ISBN 10: 007112585X ISBN 13: 9780071125857
Editorial: McGraw-Hill Education (ISE Editions), 1992

Sinopsis

This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McGraw-Hill Education (ISE Editions)
Año de publicación
1992
Idioma
Inglés
ISBN 10 
007112585X
ISBN 13 
9780071125857
Encuadernación
Tapa blanda
Número de páginas
192
Contacto del fabricante
no disponible
Persona responsable
no disponible