Managing Services: Improving Services Through Operations Management

 
9780071125857: Managing Services: Improving Services Through Operations Management
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This is a source manual for operations management of services, with realistic situations and real-life vignettes, which can be used as a supplement to any production and operations management text. Consisting of four parts, it covers broad managerial strategies for improving service operation; specific techniques for problem-solving service operations; how to involve employees in improving services; and includes case studies which put readers in real-life situations. It comes with a gameboard simulation which helps students master the management of services.

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D. Keith Denton
Publicado por McGraw-Hill Education (ISE Editions) (1992)
ISBN 10: 007112585X ISBN 13: 9780071125857
Antiguo o usado Tapa blanda Cantidad disponible: 1
Librería
Anybook Ltd.
(Lincoln, Reino Unido)
Valoración
[?]

Descripción McGraw-Hill Education (ISE Editions), 1992. Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Nº de ref. del artículo: 4612202

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