Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses - Tapa dura

Tunks, Roger

 
9780070654761: Fast Track to Quality: A 12-month Program for Small to Mid-sized Businesses
Tapa dura
ISBN 10: 007065476X ISBN 13: 9780070654761
Editorial: McGraw-Hill Inc.,US, 1992

Sinopsis

This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.

"Sinopsis" puede pertenecer a otra edición de este libro.

Reseña del editor

This book gives owners and senior managers of small and medium-sized companies a blueprint for introducing and managing a lasting total quality management (TQM) programme in their day-to-day business operations. Based on the author's experience in training nearly 250,000 people in 1000 companies, this guide shows what TQM really means in a smaller company and exactly how it should operate. The book's centrepiece, a step-by-step, three-phase action plan, makes total quality management a working reality in less than a year. Here, finally, are the real-world TQM "how to's" for recapturing customer loyalty, advancing market share, and dramatically boosting profits.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McGraw-Hill Inc.,US
Año de publicación
1992
Idioma
Inglés
ISBN 10 
007065476X
ISBN 13 
9780070654761
Encuadernación
Tapa dura
Número de páginas
292
Contacto del fabricante
no disponible
Persona responsable
no disponible