Integrated Process Management: A Quality Model - Tapa dura

Slater, Roger

 
9780070581029: Integrated Process Management: A Quality Model
Tapa dura
ISBN 10: 0070581029 ISBN 13: 9780070581029
Editorial: McGraw-Hill Education, 1991

Sinopsis

If you want to create and sustain a commitment to quality in your company - a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. "Integrated Process Management: A Quality Model", offers you a compelling, workable process management model, derived from the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; and how to run the plan on a computer. Slater's model is driven by an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense stems that really work. The dynamic process management model described in this book will give you the skills you need right now to improve quality at every stage of operations - from initial product development to final product delivery.

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Acerca del autor

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

De la contraportada

If you want to create and sustain a commitment to quality in your company--a commitment that pays off in increased customer satisfaction and profits, then Roger Slater is the man who can show you how to achieve it. Integrated Process Management: A Quality Model, offers you a compelling, workable process management model, derived fromt the hard-earned successes of actual corporations. Slater draws on these real-world case studies to illustrate a six-step plan that will show you: how to institutionalize process standards; how to measure performance against those standards; how to manage performance to meet those standards; how to run the plan on a computer. Slater's model is driven b an "obsession" with the customer, and supported b a dedication to the spirit of innovation, motivated people, leadership with values and integrity, and common sense sstems that really work. The dynamic process management model described in this book will give ou the skills you need right now to improve quality at every stage of operations--from initial product development to final product delivery.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
McGraw-Hill Education
Año de publicación
1991
Idioma
Inglés
ISBN 10 
0070581029
ISBN 13 
9780070581029
Encuadernación
Tapa dura
Número de páginas
278
Contacto del fabricante
no disponible
Persona responsable
no disponible