Quality Planning and Analysis: From Product Development through Use (McGraw-Hill Series in Industrial Engineering and Management Science)

Reseña del editor:

As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have. It offers comprehensive coverage of all areas contributing to quality, including understanding customer needs, product development, supplier relations, marketing, and more. It also includes the six sigma strategy for quality improvement.

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