Design of Experiments in Quality Engineering - Tapa dura

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Jeffrey T. Luftig is president of Luftig & Warren International in Southfield, Michigan, which develops and delivers training and consulting services in the Quality Sciences to businesses and industries throughout the U.S., Europe, Asia, South America, and Australia. Clients have included Alcoa, BF Goodrich, Hughes Aircraft, IBM, Ford Motor Company, and Motorola. A prolific author and lecturer, Dr. Luftig is the former Associate Dean of the College of Technology and Director of the Technology Services Center at Eastern Michigan University. He is a past recipient of the Endowed Chair for Research, Development, and Training in the Quality Sciences, funded by Ford Motor Company’s Electrical and Electronics Division. Victoria S. Jordan, a Certified Quality Engineer, is a senior staff associate at Luftig & Warren International, Inc., where she assists service and manufacturing companies in implementing Total Quality, including strategic planning and policy deployment. She also provides management and consulting training to Fortune 500 companies implementing TQM. A former quality assurance manager at General Electric, Mrs. Jordan is a senior member and past section chairperson of the American Society for Quality Control and past chairman of the program committee of the Nashville Quality Forum.