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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP) - Tapa dura
Sinopsis
It's one of the hot topics for the 1990s - how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. "How to Take the Lead in Business Process Management" details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here, in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enhance the value of this highly practical guide: a chapter of case histories, showing the results of business process improvement, and an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more.
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H. James Harrington, Ph.D., the visionary International Quality Advisor for Ernst & Young, added Business Process Improvement to today's business lexicon. with over 15 books to his credit and more than 45 years of experience, Dr. Harrington is considered one of the world's Performance Improvement gurus.
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw Hill, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & LEADERSHIP)
Publicado por
McGraw Hill, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
Publicado por
McGraw-Hill Professional, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Tapa dura
Librería: Reuseabook, Gloucester, GLOS, Reino Unido
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Hardcover. Condición: Used; Good. Dispatched, from the UK, within 48 hours of ordering. This book is in good condition but will show signs of previous ownership. Please expect some creasing to the spine and/or minor damage to the cover. Nº de ref. del artículo: CHL1785325
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Business Process Improvement: the Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill Education, 1991
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ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw Hill, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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McGraw-Hill, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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gebundene Ausgabe. Condición: Gut. 274 Seiten Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber und kann entsprechende Merkmale aufweisen (Rückenschild, Instituts-Stempel.). Original-Schutzumschlag vorhanden (siehe Foto). Einband folienkaschiert.In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 665. Nº de ref. del artículo: 2220300
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
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Hardcover. Condición: Very Good. Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780070267688
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Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780070267688
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness (MGMT & Leadership)
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Mcgraw Hill, 1991
ISBN 10: 0070267685
ISBN 13: 9780070267688
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Condición: Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,700grams, ISBN:9780070267688. Nº de ref. del artículo: 9476551
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