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Sinopsis
James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.
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James Fitzsimmons' 1982 McGraw-Hill text, "Service Operations Management", the first book on the topic, defined the field of service operations management. Fitzsimmons is now senior author of an all new 1994 service management text which sets the paradigm for service management for the 1990s. This junior/senior/graduate text is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experiences and research with numerous service firms. Its highly readable presentation is designed to appeal even to students with little business experience.
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Service Management for Competitive Advantage
Publicado por
McGraw-Hill, 1994
ISBN 10: 0070212171
ISBN 13: 9780070212176
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Hardcover
Librería: George Cross Books, Lexington, MA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. First ition edition. Very Good/No Jacket (35372) No jacket, believed as issued. Hardcover, very good condition, w. ltly rubbed wraps, lt marks. V. ltly slanted sp, ltly bumped sp base, v. ltly bumped bottom corners. Ltly tanned p. edges. Creaky fr hinge. Sig on ffep, o/w cln, tight, unmarked. 462. Nº de ref. del artículo: 35372
Cantidad disponible: 1 disponibles
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Publicado por
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Antiguo o usado
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Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Fair. The item might be beaten up but readable. May contain markings or highlighting, as well as stains, bent corners, or any other major defect, but the text is not obscured in any way. Nº de ref. del artículo: 0070212171-7-1
Cantidad disponible: 1 disponibles
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Publicado por
McGraw-Hill College (edition ), 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Antiguo o usado
Tapa dura
Librería: BooksRun, Philadelphia, PA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: Good. It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience. Nº de ref. del artículo: 0070212171-11-1
Cantidad disponible: 1 disponibles
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Publicado por
McGraw-Hill College, 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
Antiguo o usado
Tapa dura
Librería: Reliant Bookstore, El Dorado, KS, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Condición: good. This book is in good condition with very minimal damage. Pages may have minimal notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer. Nº de ref. del artículo: RDV.0070212171.G
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Service Management for Competitive Advantage.
Publicado por
McGraw-Hill, 1994
ISBN 10: 0070212171
ISBN 13: 9780070212176
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Librería: books4less (Versandantiquariat Petra Gros GmbH & Co. KG), Welling, Alemania
Calificación del vendedor: 5 de 5 estrellas
gebundene Ausgabe. Condición: Gut. 462 Seiten; Der Erhaltungszustand des hier angebotenen Werks ist trotz seiner Bibliotheksnutzung sehr sauber. Es befindet sich neben dem Rückenschild lediglich ein Bibliotheksstempel im Buch; ordnungsgemäß entwidmet. In ENGLISCHER Sprache. Sprache: Englisch Gewicht in Gramm: 800. Nº de ref. del artículo: 2123757
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Publicado por
McGraw-Hill College, 1994
ISBN 10: 0070212171
ISBN 13: 9780070212176
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Tapa dura
Librería: Robinson Street Books, IOBA, Binghamton, NY, Estados Unidos de America
Calificación del vendedor: 4 de 5 estrellas
Hardcover. Condición: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDED2nd printing. Very good. Nº de ref. del artículo: dr003po300005
Cantidad disponible: 1 disponibles
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Publicado por
McGraw-Hill College, 1993
ISBN 10: 0070212171
ISBN 13: 9780070212176
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Tapa dura
Librería: HPB-Red, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! Nº de ref. del artículo: S_392488920
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Service Management for Competitive Advantage (MCGRAW HILL SERIES IN MANAGEMENT)
Librería: The Book Spot, Sioux Falls, MN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: New. Nº de ref. del artículo: Abebooks22552
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Service management for competitive advantage
Publicado por
McGraw-Hill, 1994
ISBN 10: 0070212171
ISBN 13: 9780070212176
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Librería: Bookbot, Prague, Republica Checa
Calificación del vendedor: 5 de 5 estrellas
Hardcover. Condición: As New. This new book on service management sets the paradigm service management for the 1990's. An undergraduate text, it is distinguished by its unique focus on service management for competitive advantage and by its integration of the author's first-hand experience and research with numerous service firms. Jargon-free, it treats issues rigorously, contains the most recent data, and is soundly based on the most current scholarly thinking available in the service literature. Quantitative material is separated from conceptual material in the chapter supplements and final section of the text, but statistics is a prerequisite. It emphasises that success in a world-wide market is tied inextricably to quality, innovation, and growth and expansion. Its highly readable presentation is designed to appeal even to students with little business experience, and includes all real-world examples, quality end-of-chapter cases, exercises, and fully-worked examples. Nº de ref. del artículo: 7d8656ef-93c9-4224-9ec7-1a89a9aa2e08
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EUR 72,50
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Cantidad disponible: 1 disponibles