The techniques included in this book are applicable to documentation written for operating and troubleshooting anything, from a VCR to a space shuttle. It is intended for technical and end-user documentation writers, editors and testers, publication department managers and quality-control managers.
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In this much-needed guide, an award-winning technical writer and documentation tester thoroughly explains how anyone can improve technical and end-user documentation through testing. Comprehensive coverage of how to perform tests, as well as an illuminating discussion of the role of document testers, is included.
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