Quality Imperative ("Business Week" Guides) - Tapa blanda

Sinopsis

Based on one of the most popular issues in "Business Week"'s history, this primer presents current developments in the field of quality management. Revealing how industries as diverse as automobiles and airlines are stressing quality everywhere from the R&D lab to the training classroom, it gives readers an inside look at: Quality in manufacturing and who's using it to build better cars, semiconductors, and software; Quality in service and how it's possible to assess (and boost) quality in transportation, financial services, retailing, even local government; Quality in Japan and Europe and how we rate against the best international competitors; Quality strategies and how activity-based cost management benchmarkings, employee empowerment, R&D statistics, and other methods are revolutionizing our quest for the best. Complete with profiles of such quality pioneers as W. Edwards Deming and J.M. Juran plus select firms that have sought-and won the prestigious Baldrige Award, "The Quality Imperative" should be of value to every manager ready to take the long, hard road to creating world-class products and services.

"Sinopsis" puede pertenecer a otra edición de este libro.