CTI Business Solutions: How to Put Computer Telephony to Work (McGraw-Hill Series on Telecommunications) - Tapa dura
Sinopsis
This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.
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Reseña del editor
This guide covers the essential standards and components of Computer Telephony Integration (CTI), demystifying the jargon and supplying much-needed practical advice for organizations of all sizes. It shows information professionals how to use CTI to save time, reduce costs and improve customer service. An overview of the commercial CTI marketplace is provided, and the emerging standards and specification of the new CTI standard is described. Detailed case studies demonstrate CTI solutions for call centre automation, workforce automation, sales force automation, call screening etc.
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Cti Solutions and Systems: How to Put Computer Telephony Integration to Work
Librería: Aragon Books Canada, OTTAWA, ON, Canada
Calificación del vendedor: 3 de 5 estrellas
Hardcover. Condición: New. Nº de ref. del artículo: DCBZD--0021
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EUR 54,88
Envío por EUR 19,77
Se envía de Canada a Estados Unidos de America
Se envía de Canada a Estados Unidos de America
Cantidad disponible: 1 disponibles