In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:
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Dana Robinson is the president and founder of Partner in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc, have co-authored Training For Impact and Performance Consulting.
Target Higher Performance and Achieve It!
In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.
"Sobre este título" puede pertenecer a otra edición de este libro.
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Hardcover. Condición: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less 0.75. Nº de ref. del artículo: G0060503009I2N00
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. Nº de ref. del artículo: G0060503009I4N00
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Hardcover. Condición: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.75. Nº de ref. del artículo: G0060503009I4N00
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Librería: AwesomeBooks, Wallingford, Reino Unido
Hardcover. Condición: Very Good. Zap the Gaps! This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 7719-9780060503000
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Librería: Bahamut Media, Reading, Reino Unido
Hardcover. Condición: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Nº de ref. del artículo: 6545-9780060503000
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Librería: Rarewaves USA, OSWEGO, IL, Estados Unidos de America
Hardback. Condición: New. This text combines a fast-moving business parable with step-by-step instructions for implementing the "GAPS" approach to problem solving. In our uncertain economy it is important for companies to be performing at their peak capacity. Budgets and staff have been slashed across the board and managers must solve the problems at their root. In many cases the "solution" does nothing to solve the problem because the manager has not uncovered the root causes of the problem, but rather tried to smooth over the top. This text should provide the strategies necessary for individuals working at any level to avoid destructive pitfalls and become star performers. Through a parable which chronicles the woe of a fictitious manager who discovers the "GAPS" approach to performance improvement, "Zap the GAPS!" provides an example of how to implement this strategy. It illustrates how the formula can, and will, be successful. GAPS stands for G - go for the shoulds, A - analyse the is, P - pin down the causes and S - select the right solutions. Nº de ref. del artículo: LU-9780060503000
Cantidad disponible: 5 disponibles