Zap the Gaps!: Target Higher Performance and Achieve It! - Tapa dura

Blanchard, Ken; Robinson, Dana; Robinson, Jim

 
9780060503000: Zap the Gaps!: Target Higher Performance and Achieve It!
Tapa dura
ISBN 10: 0060503009 ISBN 13: 9780060503000
Editorial: William Morrow, 2002

Sinopsis

In the bestselling tradition of The One Minute Manager, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

Managers at all levels within organizations often see a problem and jump to a solution. Many times the solution does not solve the problem, because the manager did not uncover the root causes of the problem. In Zap The Gaps, Bill Ambers, the Director of Customer Service in a high tech firm, encounters a business problem: his newly inherited call center is not making its numbers. With the help of a colleague, he works through the problem and discovers the GAPS approach to performance improvement:


"Sinopsis" puede pertenecer a otra edición de este libro.

Acerca del autor

Dana Robinson is the president and founder of Partner in Change, Inc. She and Jim Robinson, chairman of Partners in Change, Inc, have co-authored Training For Impact and Performance Consulting.

De la contraportada

Target Higher Performance and Achieve It!

In the bestselling tradition of The One Minute ManagerR, Zap the Gaps combines a fast–moving business parable with step–by–step instructions for implementing the GAPS approach to problem solving.

"Sobre este título" puede pertenecer a otra edición de este libro.

Editorial
William Morrow
Año de publicación
2002
Idioma
Inglés
ISBN 10 
0060503009
ISBN 13 
9780060503000
Encuadernación
Tapa dura
Número de edición
1
Número de páginas
160
Contacto del fabricante
no disponible
Persona responsable
Buchpark GmbH
gpsr@buchpark.de

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