From The 911 Files: True Crime Confessions From Behind The Phone

Inspired by True Events – The Calls Are Real, and So Are the Nightmares.

"Engagingly captures the anything-goes nature of emergency services work," -Kirkus Reviews

They call 911 – he answers. But what happens when the calls are more than anyone can handle?

Step inside the world of emergency dispatch with From the 911 Files, a gripping and unfiltered look at the life of a 911 dispatcher. Jackson Anhalt brings you face-to-face with the raw and often bizarre realities behind the headset – from the heart-stopping moments of life-or-death calls to the absurd complaints that clog the lines.

Through dark humor and an unflinching gaze, Anhalt pulls back the curtain on the chaos, compassion, and courage required to stay calm when the world on the other end of the line falls apart. If you’ve ever wondered about the voices guiding first responders through the night, this book will leave you with a newfound respect for the invisible heroes behind every emergency call.

Fans of true crime, emergency services memoirs, and the unsung lives of first responders won’t be able to put this one down.

Praise for From The 911 Files:

“Told in the honest, dry wit of someone who has been there, From the 911 Files is an eye-opening look behind the scenes at the people we depend upon to answer our emergency calls. The story within is captivating and well-written, making the audience a part of the action as we delve into what it means to be a dispatcher in today's chaotic world. Full of heart, gritty truth, and enough humor to soften the blow, I recommend this book to anyone who wants to see the reality faced by the heroes we look to in our darkest hour.”
— Cheree Alsop, best selling author of the Werewolf Academy series.

“An absolute page turner, if you're ready for a glimpse into the high-stakes world of emergency services, this is the book. From beginning to end, it had me. It’s so much more than 911 Dispatching, it’s the heart of why some folk wake up every day and face the worst of humanity. Anhalt champion’s dark humor and the compassion it takes to be a 911 Dispatcher. I couldn’t put it down.”
—Miranda Levi, award winning author of From A Youth A Fountain Did Flow & A Tear In Time

"Anhalt's memoir gives an insider's account of life in a 911 dispatch center. Public safety workers including paramedics, firefighters, and police officers have captured the popular imagination across all manner of media. By contrast, 911 dispatchers have remained somewhat faceless, surfacing mostly as disembodied voices in audio recordings...The callers he describes range from the suicidal to disgruntled restaurant customers... dispatchers experience a daily diet of the bizarre; Anhalt delivers the anecdotes in a deadpan voice that mimics the cadence of a 911 transmission...[and] perfectly captures the humanity, personality, and gallows humor of his co-workers...Engagingly captures the anything-goes nature of emergency services work." —Kirkus Reviews