160 Letters That Get Results. Este artículo no está disponible.160 Letters That Get Results

Ever been frustrated by a garage overcharging? A shop selling faulty goods? A holiday that doesn't live up to the brochure's claims? Knowing how to write an effective letter of complaint will stop you feeling helpless when you know you are in the right. This newly updated guide provides carefully worded model letters for dealing with a wide range of suppliers of goods and services, whether service industries, financial institutions, mail-order companies or a doctor or solicitor. Solving common consumer problems through tried-and-tested methods, the letters are written in the language a solicitor would use if acting for you. Explaining your rights and the obligations of the organisation or individual serving you, together with a summary of relevant legislation and up-to-the-minute changes in the law, this guide includes instructions on how to work out a claim, and how to take a case through the county court's small claims procedure.