Artículos relacionados a Your Call Is (Not That) Important to Us: Customer Service...
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Tapa blanda
Sinopsis
Book by Yellin Emily
"Sinopsis" puede pertenecer a otra edición de este libro.
Críticas
"Yellin divulges the woes of mistreated consumers, striking a chord not only with adults who have fantasized about destroying stubborn fax machines and voice recognition systems, but also those who take their revenge on companies by posting injustices on the Web. Yellin doesn't just dwell on complaints, however. She also looks at our nature to complain, what we complain about and how we do so. She adeptly covers the history of technology and its role in consumerism and customer service." -- St. Louis Post-Dispatch (Missouri) "According to the author, [customer service is] a barometer of how we communicate and how we treat each other not only nationally but globally and across all sorts of barriers." -- Memphis Flyer "After death, taxes and inclement weather, it's one of life's most inescapable downers: the customer-service call. Getting help can be an automated hell, an eternity of Muzak, code punching and security questions. Which is why the title of Emily Yellin's customer-friendly romp through this unfriendly world rings so true: 'Your Call Is (Not That) Important to Us.'" -- Newsweek "Ms. Yellin, a Memphis-based journalist, mixes polls and studies with excerpts from published reports and her own insightful reporting from call centers and related businesses in the U.S. and overseas... [she] is an illuminating guide whose conclusions are sound" -- Wall Street Journal "For small business owners, Yellin's prodigiously researched book is a useful cautionary tale." -- Fortune Small Business Magazine "If you've ever been frustrated by automated customer service lines, rude telephone service representatives or agents who can't speak intelligible English, this book is for you. Yellin dives into the often dysfunctional world of customer service, interviewing exasperated consumers, displeased CEOs and infuriated customer service reps. Readers will likely look at the industry differently and with more empathy." -- Publishers Weekly
Reseña del editor
"Updated throughout plus new introduction and new chapter"--Cover.
"Sobre este título" puede pertenecer a otra edición de este libro.
- EditorialFree Press
- Año de publicación2010
- ISBN 10 1416546901
- ISBN 13 9781416546900
- EncuadernaciónTapa blanda
- Número de páginas320
Comprar nuevo
Ver este artículo
EUR 10,73
Gastos de envío:
EUR 2,36
A Estados Unidos de America
Los mejores resultados en AbeBooks
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: Goodwill of Colorado, COLORADO SPRINGS, CO, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. This item is in overall good condition. Covers and dust jackets are intact but may have minor wear including slight curls or bends to corners as well as cosmetic blemishes including stickers. Pages are intact but may have minor highlighting/ writing. Binding is intact; however, spine may have slight wear overall. Digital codes may not be included and have not been tested to be redeemable and/or active. Minor shelf wear overall. Please note that all items are donated goods and are in used condition. Orders shipped Monday through Friday! Your purchase helps put people to work and learn life skills to reach their full potential. Orders shipped Monday through Friday. Your purchase helps put people to work and learn life skills to reach their full potential. Thank you!. Nº de ref. del artículo: 466XBX000ADZ
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: SecondSale, Montgomery, IL, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Nº de ref. del artículo: 00065295949
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives
Librería: ThriftBooks-Atlanta, AUSTELL, GA, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.75. Nº de ref. del artículo: G1416546901I3N00
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us : Customer Service and What It Reveals about Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. Nº de ref. del artículo: 17417881-6
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us : Customer Service and What It Reveals about Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: GRP82974414
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us : Customer Service and What It Reveals about Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. Used book that is in clean, average condition without any missing pages. Nº de ref. del artículo: 3694964-75
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Librería: HPB Inc., Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Nº de ref. del artículo: S_390601011
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Librería: HPB-Emerald, Dallas, TX, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
paperback. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!. Nº de ref. del artículo: S_397889931
Cantidad disponible: 1 disponibles
Imagen de archivo
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Publicado por
Free Press, 2010
ISBN 10: 1416546901
ISBN 13: 9781416546900
Antiguo o usado
Tapa blanda
Librería: Irish Booksellers, Portland, ME, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: Good. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book. Nº de ref. del artículo: 11-1416546901-G
Cantidad disponible: 1 disponibles
Imagen del vendedor
Your Call Is Not That Important to Us : Customer Service and What It Reveals About Our World and Our Lives
Librería: GreatBookPrices, Columbia, MD, Estados Unidos de America
Calificación del vendedor: 5 de 5 estrellas
Condición: New. Nº de ref. del artículo: 6729037-n
Cantidad disponible: 5 disponibles