Milady's Soft Skills: Interpersonal Skills for the Beauty Industry DVD Series (Softskills Dvd Series)

Ethics/Honesty/Respect/Confidentiality Salon Management/Front Desk Management Client Retention Strategies Marketing/Retailing/Promotions Inventory Essentials Scheduling/Time Management Phone and Personal Communications/Etiquette Effective Verbal/Non-verbal Communications/Listening Skills Team Building Professionalism/Tools for Success Interviewing Skills/Resume Preparation/Personal Appearance/Hygiene Co-worker/Manager relations/communications/Teamwork Communications with difficult/unhappy clients Dealing with vendors/sales people who call on salon accounts Self Motivation

This DVD series is a primary supplement to Milady's core disciplines: Cosmetology, Nail Technology, Esthetics and Barbering. The perfection of soft skills is a vital factor for a professional to succeed. Mastering skills such as how to relate with clients, coworkers and managers, how to manage personal feelings and preferences at work and how to successfully make the transition from the school setting to the work environment are every bit as vital as knowing how to perform practical services. This product was designed to answer the salon owner's complaints that while new cosmetologists they will employ may be technically sound; many lack basic business, professional and communication skills necessary. This product is designed specifically for instructors to use as an education tool throughout the program, and students who want to view the material individually for a better understanding of what they will face when they enter into job market.