Managing Knock Your Socks Off Service (Knock Your Socks Off Series) - Tapa blanda

Customers who experience world class "knock your socks off service" can become the most loyal customers. But how do you implement and maintain such a service? This title shows managers how.

"RON ZEMKE is co-author of the best-selling business book, Service America. Founder and president of Performance Research Associates, he is consultant to both Fortune 500 and small-business clients. He has written nine books, including Stressless Selling (AMACOM). CHIP R. BELL is a partner at Performance Research Associates, where he focuses on service management consulting and team building. He has written numerous articles and eight books, including Influencing: Marketing the Ideas That Matter and Clients and Consultants."