Supervision - Tapa dura

Designed to help future supervisors or team leaders/coaches/co-ordinators, this text incorporates material on skill development, human relations, and modern management techniques. Emphasized throughout the text are the ideas of improvement and customer satisfaction as drivers of organizational and supervisory action. The integrative TQM framework offers the most realistic way to organize and understand a business and presents the most effective and future relevant tools and techniques in the field of supervision.