Arakawa

Shipping costs are based on items weighing up to 1 kg. If your order is heavier or oversized, we may contact you to let you know extra shipping is required.

All orders are sent untracked unless 'Priority Shipping' is selected at checkout.

We do not refund for lost packages but we will do our best to try and track it down for you.

We are not responsible for any duty/import/taxes/customs/etc charges you may incur. Please acquaint yourself with local government and customs policies before placing your order.

We do not refund postage for lost, unclaimed or undeliverable packages. If a package is returned as undeliverable/unclaimed, it is the customer's responsibility to follow up with the postal carrier.

Should we receive any unclaimed or undeliverable packages, we will gladly ship them back. In this situation, it is the customer's responsibility to cover the new shipping cost.

If a package is unclaimed or returned due to the customer refusing to pay duty/import/taxes/customs/etc charges, we will not refund the amount of the original purchase.

We do not mark packages as a gift.

Packages are marked with the value of the item as paid by the customer in legal accordance with international postal regulations.

To falsify the amounts paid or the contents of the package on customs forms could lead to hefty fines that our small business would not be able to handle. We absolutely love what we do and will not engage in any practices that would jeopardize our ability to continue doing it.

Thanks in advance for your understanding!