Publicado por Basic Books, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Wonder Book, Frederick, MD, Estados Unidos de America
Condición: Very Good. Very Good condition. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner's name, short gifter's inscription or light stamp.
Publicado por Basic Books, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Ergodebooks, Houston, TX, Estados Unidos de America
Softcover. Condición: Good. Revised ed. No two ways about it: great service is great service and lousy service is lousy service. Many companies who jumped onto the on-line bandwagon became enamored with the technology itself and forgot that the customer is still king. In Anytime, Anywhere best-selling author Robert Spector showcases the pioneering efforts of companies that never stopped focusing on the customer, and that are now gobbling up market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to Enron, companies in virtually every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve. Packed with in-depth stories from the front lines and practical advice (on everything from making your Web site easy to navigate to offering value-added services like newsletters and cross-channel promotions), Anytime, Anywhere shows how any business can excel by becoming a service powerhouse.
Publicado por Basic Books, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: zeebooks, Foley, AL, Estados Unidos de America
Paperback. Condición: New. Brand new.
Publicado por The Perseus Books Group, 2002
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Aardvark Rare Books, Bucknell, SHROP, Reino Unido
Paperback. Condición: Very Good. Signed by author.
Publicado por Perseus Books Group, Scranton, Pennsylvania, U.S.A., 2002
ISBN 10: 0738205109 ISBN 13: 9780738205106
Librería: Lotsa Books, Fort Smith, AR, Estados Unidos de America
Original o primera edición Ejemplar firmado
Hardcover. Condición: Near Fine. Estado de la sobrecubierta: Near Fine. 1st Edition. New York, NY, U.S.A.: Perseus Books Group, 2002 Near fine/Near fine. No marks folds or tears. Inscribed and SIGNED by author on the ffep. Hard Cover. 8vo - over 7¾" - 9¾" tall. Perseus Books Group 0738205109 US. Inscribed by Author(s).
Publicado por Basic Books, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Lucky's Textbooks, Dallas, TX, Estados Unidos de America
Condición: New.
Publicado por Basic Books, 2002
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Revaluation Books, Exeter, Reino Unido
Trade Paperback. Condición: Brand New. 288 pages. 8.25x5.50x0.75 inches. In Stock.
Publicado por Basic Books 2002-11, 2002
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: Chiron Media, Wallingford, Reino Unido
PF. Condición: New.
Publicado por INGRAM PUBLISHER SERVICES US, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: THE SAINT BOOKSTORE, Southport, Reino Unido
Paperback / softback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Publicado por Basic Books, 2003
ISBN 10: 0738208035 ISBN 13: 9780738208039
Librería: BennettBooksLtd, North Las Vegas, NV, Estados Unidos de America
paperback. Condición: New. In shrink wrap! Looks like an interesting title!.