Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Books From California, Simi Valley, CA, Estados Unidos de America
Hardcover. Condición: Very Good. Estado de la sobrecubierta: Includes dust jacket. Book has some light bending, dust jacket has some minor wear.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Orion Tech, Kingwood, TX, Estados Unidos de America
Hardcover. Condición: Good.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Better World Books, Mishawaka, IN, Estados Unidos de America
Condición: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: A Team Books, Conway, AR, Estados Unidos de America
hardcover. Condición: USED_GOOD. Used books may not include access codes or one time use codes. Proven Seller with Excellent Customer Service. Choose expedited shipping and get it FAST.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: HPB-Red, Dallas, TX, Estados Unidos de America
hardcover. Condición: Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Irish Booksellers, Portland, ME, Estados Unidos de America
Condición: USED_GOOD. SHIPS FROM USA. Used books have different signs of use and do not include supplemental materials such as CDs, Dvds, Access Codes, charts or any other extra material. All used books might have various degrees of writing, highliting and wear and tear and possibly be an ex-library with the usual stickers and stamps. Dust Jackets are not guaranteed and when still present, they will have various degrees of tear and damage. All images are Stock Photos, not of the actual item. book.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: HPB Inc., Dallas, TX, Estados Unidos de America
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: HPB-Ruby, Dallas, TX, Estados Unidos de America
hardcover. Condición: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Books Unplugged, Amherst, NY, Estados Unidos de America
Condición: Good. Buy with confidence! Book is in good condition with minor wear to the pages, binding, and minor marks within 1.84.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Books of the Smoky Mountains, Del Rio, TN, Estados Unidos de America
Condición: USED_VERYGOOD. Gently used book with ongoing seller support until you're fully satisfied with your purchase.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: GoldenDragon, Houston, TX, Estados Unidos de America
Hardcover. Condición: NEW. Buy for Great customer experience.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Hardcover. Condición: USED_VERYGOOD. Very Good Copy. Customer Service Guaranteed.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Big Bill's Books, Wimberley, TX, Estados Unidos de America
Hardcover. Condición: NEW. Brand New Copy.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Wizard Books, Long Beach, CA, Estados Unidos de America
Hardcover. Condición: NEW. New.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Front Cover Books, Denver, CO, Estados Unidos de America
Condición: NEW.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: GoldenWavesOfBooks, Fayetteville, TX, Estados Unidos de America
Hardcover. Condición: NEW. New. Fast Shipping and good customer service.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: GoldBooks, Denver, CO, Estados Unidos de America
Hardcover. Condición: NEW. New Copy. Customer Service Guaranteed.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Lucky's Textbooks, Dallas, TX, Estados Unidos de America
Condición: NEW.
Publicado por 56 Group, LLC 4/1/2019, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: BargainBookStores, Grand Rapids, MI, Estados Unidos de America
Hardback or Cased Book. Condición: NEW. The Commonwealth of Self Interest: Business Success Through Customer Engagement 1.81. Book.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: California Books, Miami, FL, Estados Unidos de America
Condición: New.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
HRD. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
HRD. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Publicado por The 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Ria Christie Collections, Uxbridge, Reino Unido
Condición: NEW. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: GF Books, Inc., Hawthorne, CA, Estados Unidos de America
Condición: New. Book is in NEW condition. 1.84.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Books Puddle, New York, NY, Estados Unidos de America
Condición: New.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: Majestic Books, Hounslow, Reino Unido
Condición: New.
Publicado por 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: THE SAINT BOOKSTORE, Southport, Reino Unido
Hardback. Condición: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Publicado por The 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: AHA-BUCH GmbH, Einbeck, Alemania
Buch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more than just good products and services, products, services, the tools they need to control their interactions with your company and consumable experiences. All in all, if you can't compete by engaging them in ways that make them want to come back to you, you lose.While this is a complex effort, because you have to satisfy the needs of potentially millions of customers (you want that right Millions), it is simple in its fundamental principle - if a customer likes you and continues to like you they will continue to do business with you. If they don't they won't. Simple, but the execution isn't because you have to identify what each of those millions of customers wants and needs and keep the provision of those individual needs cost-effective enough to be of value to you and yet still provide value to them. Plus they have to e able to retain control over their own interactions with you - because if they lose the option of control of their conversation with you, they are gone.To do this takes a substantial effort. That's where the Commonwealth of Self Interest: Business Success Through Customer Engagement by Paul Greenberg comes in. This book is the first of its kind to present the definitions, frameworks, strategies, programs, business operations, cultural transformation, systems technologies, and measurements to successfully engage your company's customers - whether your company is small and growing or an immense enterprise with hundreds of millions of customers.The changes in sales, marketing, customer service and commerce have been profound and how to navigate those changes and provide the right approaches and programs are addressed and the impact of successfully addressing those changes is shown by case studies and stories - as is what happens when you don't adjust to what your customers have already adjusted to.Throughout the book, which is written in a entertaining and conversational style, you will find dozens of case studies, proven best practices, expert advice and analysis from Paul and nearly 20 of his closest friends - all experts in their respective fields. Paul Greenberg, known as the 'Godfather of CRM' is a best selling author who wrote CRM at the Speed of Light, called 'The Bible of CRM' that has been through 4 editions and 9 languages. An adviser to many companies at the enterprise level, over the years (and there have been many of them - years that is), he has been able to piece together a strategic framework at the highest level and a lot of best practices/tips & tricks at the deepest level including things like mapping customer journeys to help you structure your company's efforts around providing and receiving value to and from your customers. If you don't want to believe him, read Brian Solis on user experience, Bruce Temkin on customer experience, Ray Wang on digital transformation, Brent Leary on the future of the engagement technology landscape or Esteban Kolsky on why building ecosystems is a practical matter not an academic exercise. And many others.Others may claim that theirs is the only book you'll ever need to do.whatever. This book probably isn't the only book you will ever need. No one is saying customer engagement is simple. But it is likely to be the first book you'll want to read on your journey to becoming a company that is both better for your customer and great for you.
Publicado por The 56 Group, LLC, 2019
ISBN 10: 1733618201 ISBN 13: 9781733618205
Librería: moluna, Greven, Alemania
Gebunden. Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorrnrnPaul Greenberg is founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services, including CRM, customer experience and customer engagement strategies.n n .