Tipo de artículo
Condición
Encuadernación
Más atributos
Ubicación del vendedor
Valoración de los vendedores
Publicado por Best Sellers Publishing, U.S.A., 2001
ISBN 10: 0963626809ISBN 13: 9780963626806
Librería: Mad Hatter Bookstore, Westbank, BC, Canada
Libro Original o primera edición Ejemplar firmado
Hardcover. Condición: New. Estado de la sobrecubierta: New. Vicky Stavig Ilustrador. 1st Edition. Autographed by Author. Tight clean copy.The Customer is Boss reveals how you can obtain exceptional service in terms of promptness, courtesy, convenience, product knowledge, and a service person's ability to actually solve a problem for you. It provides specific steps you can take to both prevent bad service and change bad service to good service in a calm, reasoned, effective manner. The guidelines provided in John Tschohl's book show how to effectively challenge bad customer service and gain satisfaction in the dealings with service providers. Signed by Author(s).