Publicado por LAP Lambert Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: Lucky's Textbooks, Dallas, TX, Estados Unidos de America
Condición: NEW.
Publicado por LAP Lambert Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: PBShop.store UK, Fairford, GLOS, Reino Unido
PAP. Condición: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Publicado por LAP Lambert Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: PBShop.store US, Wood Dale, IL, Estados Unidos de America
PAP. Condición: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Publicado por LAP Lambert Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: Ria Christie Collections, Uxbridge, Reino Unido
Condición: NEW. PRINT ON DEMAND Book; New; Fast Shipping from the UK. No. book.
Publicado por LAP Lambert Academic Publishing 2015-06, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: Chiron Media, Wallingford, Reino Unido
PF. Condición: NEW.
Publicado por LAP LAMBERT Academic Publishing Jun 2015, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, Alemania
Taschenbuch. Condición: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -Department of Posts is in existence since 1854 and is the Government Department in India taking care of the mailing, insurance and savings bank needs of its people at affordable rates.Time has come to learn from and stand against the stiff competition from organised and unorganised players and retrieve the lost ground besides discovering new areas to increase the revenues.Improving the service quality is the differentiator and India Post need to relook at its processes and its people orientation towards enhaced service quality.Documented Studies on Indian Postal Department on its service quality measurement are almost not available.This research was undertaken across India to study three different segments,namely,the experimental group of post offices where structural and process interventions made, second group where no such interventions made and the third group consisting of the cross section of its employees from the point of sale to the Board level policy makers.Rigourous testing of data were done and a service measurement model devised which will add to the knowledge on service management and benifit researchers,academicians,marketing students and postal operators worldwide. 308 pp. Englisch.
Publicado por LAP LAMBERT Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: AHA-BUCH GmbH, Einbeck, Alemania
Taschenbuch. Condición: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Department of Posts is in existence since 1854 and is the Government Department in India taking care of the mailing, insurance and savings bank needs of its people at affordable rates.Time has come to learn from and stand against the stiff competition from organised and unorganised players and retrieve the lost ground besides discovering new areas to increase the revenues.Improving the service quality is the differentiator and India Post need to relook at its processes and its people orientation towards enhaced service quality.Documented Studies on Indian Postal Department on its service quality measurement are almost not available.This research was undertaken across India to study three different segments,namely,the experimental group of post offices where structural and process interventions made, second group where no such interventions made and the third group consisting of the cross section of its employees from the point of sale to the Board level policy makers.Rigourous testing of data were done and a service measurement model devised which will add to the knowledge on service management and benifit researchers,academicians,marketing students and postal operators worldwide.
Publicado por LAP LAMBERT Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: moluna, Greven, Alemania
Condición: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Autor/Autorin: Vennam UpenderBelong to Group A cadre of Indian Postal Service of Civil Services of India and presently looking after the postal service management as Director Postal Services,Hyderabad,India. Acquired B.E.with Gold MedalMBA and Ph.
Publicado por LAP Lambert Academic Publishing, 2015
ISBN 10: 3659720232 ISBN 13: 9783659720239
Librería: Mispah books, Redhill, SURRE, Reino Unido
paperback. Condición: USED_ASNEW. Like New. book.